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![]() Tracked authorizations from various carriers such as BCBS, Medicare, and Medicaid.Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.Verified and investigated pre-certification, authorization, and referral requirements for services by contacting insurers in advance and obtain a certification number for reimbursement ensuring maximum reimbursement for services.Prepared job descriptions, reviewed applications, assisted doctors with interviews and conducted assessments before hiring.Interview patients to acquire medical histories, collect vitals, perform a drug test, and record information on patients' charts using an electronic database.Notified payers via e-mail or phone within 8 business hours of service to ensure compliance with Managed Care contractual requirements. Supported patient accounting department to clarify claim submission and claim denial appeal efforts. Performed medical reception duties including answering telephones, screening calls, taking messages and pulling patient information. Informed new hires about compensation and other benefits, work scheduling and conditions, leave and vacation policies, and company policies and procedures while delivering ongoing training.Wrote personnel and procedure manuals, processed performance evaluations, assisted in investigations of alleged misconduct and other complaints, and assisted in corrective action and terminations.Drafted and reviewed policies, and legal documents. Answered multiple incoming telephone lines, directed inquiries appropriately, and resolved conflicts with courtesy.Significantly improved efficiency, cost-effectiveness, and productivity by establishing standard workflows. Managed company’s websites and direct mail program. Jane Smith is an experienced Administrative Assistant with a strong background in office operations, providing support to executives, clients, and staff. Planned client meetings, made travel arrangements, accurately prepared, and maintained files and records in the company database, submitted monthly expense reports, and managed day-to-day data entry and Word processing. Sample Administrative Assistant Resume for Inspiration. ![]() Provided administrative support to key executives of HR, compliance, accounting, and finance department within a busy office. ![]()
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