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Marcela: Rodrigo, I understand that you have an issue with your voucher, am I correct? Marcela: Hello, My name is Marcela how may I assist you today? Rodrigo: Please allow me a moment while i transfer this interaction, it can take a couple of minutes.Marcela is your new agent for the chat session. You: I know the card was redeemed - NOT BY ME. May i know if you have any other question, besides this? Rodrigo: I actually said that this request, (specifically due to the circumstances ) is not possible to be reversed because of the previous reasons, the evidence shows that this card was redeem for that reason and because of the PSN policies we cannot process a voucher redeemed 8 months ago. You: I can't get a refund, I bought the card last year. Now you're telling me if someone steals my PSN code, I'm screwed? That makes me want to never be a Sony customer ever again. You: Can I escalate this? The reason I started buying PSN cards was that you got hacked and lost everyone's credit cards. Rodrigo: That only possibility to get a refund/replace is with the institution where you purchased this content (Your retailer). We cannot reverse or provide new content because the content has been redeemed and the other reason is that it was purchased 1 year ago. Rodrigo: Multicron, i want you to understand the complete situation. You: Of course it was redeemed after the purchase date - that's when the card was activated! It clearly wasn't activated by me. Rodrigo: This code was redeemed and used on a different account, you purchased this on and it was redeemed 3 months later, i have to be completely honest with you and is that we are not able to provide a different voucher from the costumer service department because the content was redeemed after it's purchase date. Rodrigo: Yes, have to tell you that indeed the voucher has been redeemed on a different account but it was redeemed 8 months ago. Rodrigo: Please select the "upload file" option and attach a picture of the voucher in question.Your file has been successfully uploaded to the agent. Rodrigo: You can upload files to the chat now. Rodrigo: This is the serial of a different card, could you please attach a picture of the voucher, showing the voucher code and the serial number, i need to check more information. Rodrigo: Can you see a code at the lower right corner? Rodrigo: Thank you very much, could you please provide me with the Serial number of this voucher? It's located below the bar code, it should be a 10 digits code. Rodrigo: In order to provide you with the most personalized support, could you please confirm your exact* information: Rodrigo: I am truly sorry for this situation, please give me the opportunity to assist you with this inconvenience. The receipt said activation successful, and I just scratched off the silver gunk on the card 15 minutes ago. You: I just tried to enter a code for a $50 PSN funds card and it says the code has already been used!! Rodrigo: Hello, My name is Rodrigo how may I assist you today? Cut to this morning, where I tried to redeem a newly scratched off card I bought last year. And if my account got hacked, I didn't want a bunch of extra funds on my account, so I only redeemed them when necessary. After the big Sony hack where they lost everyone's credit cards, I decided to start purchasing PSN cards instead of directly using my credit card on PSN.
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